Shipping

Shipping policy

All orders require up to 3 weeks processing time before the shipping process. EKWB does not guarantee same day shipping. EKWB does not process orders during weekends. EKWB will notify customers by e-mail when their order leaves its premises with the shipping courier.

Shipping options and charges

• EKWB can ship your order: UPS: full tracking available at https://www.ups.com/track
• If a customer thinks the parcel is lost or delayed, he can contact EKWB via e-mail.
• EKWB will file in an inquiry only 30 days after the shipping date of the customer's order. Inquiries are no longer possible 6 months after the shipping date.
• Shipping time is not guaranteed, only estimated; shipping cost is guaranteed as stated at checkout page.
• We are sorry, but we cannot refund the shipping charges for weather related delays.
• EKWB does not take responsibility for delayed arrivals on packages shipped to rural areas.
• EKWB does not take responsibility for delayed arrivals due to closed or delayed airport activity.

International Shipping

Products are shipped only within the US.

Effect of customs processes on the shipping time and extra costs

There are no additional extra costs of customs.

Special notice about P.O. Box shipping

Our shipping providers cannot deliver the order to you, if the address you provided us with is a P.O. Box. If a customer states P.O. Box address as the shipping address of his order, EKWB will contact the customer via e-mail asking for alternative address. If the customer does not reply within 3 business days, EKWB will cancel the order and fully refund the payment.